2021
Chatbot
Communication
Client entity
The Technology Business Management (TBM) team introduces ToByM, the new chatbot that supports you on their portal. Since 20 September, it has been helping you with your research and answering your questions regarding the budget management DIANA, Krystal, MCAR/ITPCT. Entering your working time, learning about the various budget tools, easily finding user guides or contacting the materials, thanks to it, everything becomes simpler and faster!
Statement of requirements
The TBM team needed a service that automatically responded to requests from users. They wanted their visitors to be able to find answers to their questions more easily and quickly, thus giving them more satisfaction.
Implemented solution
Implementation of a chatbot to immediately answer the most common questions about the GIT budget environment. This saves considerable time and improves the user experience through its responsiveness and efficiency. The chatbot also provides more feedback from visitors, offering all the cards to develop and perfect the entity’s communication… not to mention that this solution reduces the team’s workload.
The Digiteam little extra
How to formulate your questions?
Prefer complete sentences with keywords rather than keywords alone! This makes it easier for the robot to think and give you more precise answers.
Your data is confidential
Due to security standards within the Bank, your dialogs with ToByM are anonymous and they do not keep your conversation history beyond 10 minutes.
