Personal data policy

Users of this site are likely to communicate to the Digiteam, a Crédit Agricole CIB entity and publisher of the site, personal data concerning them by using the “Contact us” form.

Data controller and purposes

Personal data collected on this site is collected by Digiteam/Crédit Agricole CIB, acting as data controller.

When using the site, the personal data you provide is collected and processed by Digiteam/Crédit Agricole CIB to:

  • respond to your requests for information on its activity, expressed via the “Contact us” form.

The legal basis for the collection of your data by Digiteam/Crédit Agricole CIB via the “Contact us” form is the legitimate interest of Digiteam/Crédit Agricole CIB to be able to respond to your requests for information on its activity.

Characteristics on the use and collection of data

The mandatory nature of the communication of information is indicated by the presence of an asterisk. Failure to communicate this data will only result in the impossibility for Digiteam/Crédit Agricole CIB to process your request.

No information will be communicated to third parties except with your express prior agreement or if Crédit Agricole CIB is required by law to do so.

Data retention periods

The user’s personal data collected via the “Contact us” form is kept and processed for the duration necessary to achieve the intended purpose, and for a maximum of 1 year.

Procedures for exercising your rights

You have rights over the personal data concerning you that we collect and process in the context of your use of the site and your requests.

These rights are:

  • right of access, rectification and erasure of data;
  • right to oppose the processing of your data;
  • when the processing is based on your consent, the right to withdraw your consent at any time, without being able to affect the lawfulness of the processing carried out before this withdrawal;
  • right to limit the processing of your data under the conditions provided for by the regulations;
  • right to define general or specific directives relating to the fate of your personal data after your death;
  • right to data portability;
  • right to lodge a complaint with a supervisory authority.

You can exercise these rights by writing by email to dcp@ca-cib.com.

The user may, in the event of a dispute, file a complaint with the CNIL whose website is accessible at the following address: https://www.cnil.fr and the head office is located at 3 Place de Fontenoy – TSA 80715 – 75334 Paris Cedex 07.

Crédit Agricole CIB has appointed a unit dedicated to data protection (Data Protection Office) whose contact details are as follows: Crédit Agricole CIB – Compliance Department / Data Protection – 12, place des Etats-Unis – 92127 Montrouge Cedex

Recipients of your data

Your personal data may be communicated:

  • To the internal departments of Digiteam/Crédit Agricole CIB, responsible for administering its website and responding to your requests;
  • To the internal services of Crédit Agricole CIB, or more generally of the Crédit Agricole Group, in the event that this is mandatory for the successful completion of your request. In this case, you will be informed beforehand of the transfer of your data, the recipients and the purposes.

Your personal data is under no circumstances transmitted to a subcontractor, or any other entity outside the Crédit Agricole Group.

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